Barclays Hiring 2023 | Merchant Service Advisor

Barclays Hiring 2023 For Merchant Service Advisor : Interested candidates may check eligibility, hiring process, exam pattern, salary, job location, job description, etc. Jobinfo provides all new government, private, MNC, and local job updates for freshers and experience. Interested and eligible candidates can read more details below

Barclays Recruitment 2023

Company NameBarclays
Post NameMerchant Service Advisor
Job LocationChennai, Tamil Nadu

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Barclays Job Description

Barclays is hiring candidates for the post of Merchant Service Advisor.

Barclays Job Roles and Responsibilities

  •  Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules 
  • May have the authority to release and verify funds across a variety of systems used by the department.
  • Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary
  • Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases / queries are allocated to the respective areas
  • Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer
  • Adhere to organizational wide information security policies and procedures. Assist Team Manager /Process Expert in administration of the section, including organising workflow, queue management and query resolution

Barclays Job Eligibility Criteria

  • Under-Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher) 
  • Minimum B2 12 English Language Fluency (CEF)
  • Flexibility in hours of work and ability to work changing shifts patterns

Barclays Job Preferred skill

  • Experience of working in a customer facing service environment

How to Apply for Barclays Recruitment 2023?

Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.

About Barclays

Barclays is a British multinational universal bank, headquartered in London, England. Barclays operates as two divisions, Barclays UK and Barclays International, supported by a service company, Barclays Execution Services

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