Goc Hiring 2022 For Analyst – Interested candidates may check eligibility, hiring process, exam pattern, salary, job location, job description, etc. Jobinfo provides all new government, private, MNC, and local job updates for freshers and experience. Interested and eligible candidates can read more details below
Goc Recruitment 2022
|Salary||₹ 4LPA to 5.5 LPA*|
|Qualifications||Any Bachelor’s degree|
|Job Location||Gurgaon, Hyderabad, India|
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Goc Job Description:
Goc is hiring candidates for the post of Analyst.
Goc Job Roles and Responsibilities:
- Maintain a positive and professional attitude towards customers.
- Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls).
- Be flexible to work in a 24×7 service environment as per the business needs which might include night and weekend shifts
- Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
- Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally.
- Maintain response and resolution speed as defined by SLOs;
- Keep high customer satisfaction scores and follow quality standards in 95% of cases.
- Utilize existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
- Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues.
- Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing.
Goc Job Eligibility Criteria:
- Bachelor’s degree from an accredited institution
- Excellent verbal and written English language skills
- Strong attention to detail and a proven ability to balance multiple priorities
- 0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company
Goc Job Preferred skill:
- Ability to go beyond help center articles and understand the technical system to resolve customer queries
- Ability to absorb complex technical concepts and communicate them to a non-technical audience
- Any qualification or experience in Digital marketing would be an added advantage
About Goc :
At Google Operations Center, we don’t just accept differences – we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
How to Apply for Goc Recruitment 2022?
Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.
If you face any issues while applying. Do let us know in the comment section.
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