Google Operations Center Off Campus Hiring For Tech Generalist Associate

Google Operations Center Off Campus Hiring For Tech Generalist Associate : Google Operations Center is hiring Tech Generalist Associate for 2017, 2018, 2019, 2020, 2021 & 2022 batches. Interested candidates may check eligibility, hiring process, exam pattern, salary, job location, job description, etc. Jobinfo provides all new government, private, MNC, and local job updates for freshers and experience. Interested and eligible candidates can read more details below

Google Recruitment 2022:

Company NameGoogle Operations Center
Post NameTech Generalist Associate
Salary₹ 10 LPA*
Experience0-1.5 yr
Job LocationBangalore
Batch2022/21/20/19/18/17

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Google Job Description:

Google Operations Center is hiring candidates for the post of  Tech Generalist Associate.

Google Job Responsibilities:

  • Maintain a positive and professional attitude towards customers. 
  • Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls). 
  • Be flexible to work in a 24×7 service environment as per the business needs which might include night and weekend shifts
  • Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them. 
  • Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally. 
  • Maintain response and resolution speed as defined by SLOs; 
  • Keep high customer satisfaction scores and follow quality standards in 95% of cases. 
  • Utilize existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment. 
  • Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues. 
  • Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing. 

Google Job Eligibility Criteria:

  • BTech/BE Information Technology/Computer Science degree/ BCA or BSc computers or equivalent practical experience with a strong academic record
  • Excellent verbal and written English language skills 
  • Strong attention to detail and a proven ability to balance multiple priorities
  • 0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company

Google Job Preferred skill:

  • Committed to quality, including security and performance
  • Strong interpersonal, communication, and presentation skills

Google Job Preferred qualifications:

  • Front-end web programming experience in HTML or JavaScript, as well as proficiency writing SQL queries
  • Basic understanding of networking concepts
  • Basic understanding of web protocols such as HTTP, DNS, SSL/TLS, etc
  • Ability to go beyond help center articles and understand the technical system to resolve customer queries

About Google:

At Google Operations Center, we provide caring and knowledgeable support for Google users and customers. From troubleshooting product issues to providing around-the-clock advertiser assistance, you can be part of the teams that help Google users and customers solve problems and accomplish their goals.

How to Apply for Google Recruitment 2022?

Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.

If you face any issues while applying. Do let us know in the comment section.

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