Wipro Off-campus Drive 2022 For Technical Lead : Wipro is hiring Technical Lead from 2017, 2018, 2019, 2020, 2021 & 2022 batches. Interested candidates may check eligibility, hiring process, exam pattern, salary, job location, job description, etc. Jobinfo provides all new government, private, MNC, and local job updates for freshers and experience. Interested and eligible candidates can read more details below
Wipro Recruitment 2022:
|Post Name||Technical Lead|
|Last date to apply||ASAP|
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Wipro Job Description:
Wipro is hiring candidates for the post of Technical Lead. The purpose of the role is to support process delivery byensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within theProduction Specialists.
Wipro Job Responsibilities:
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters byproviding technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolveall client queries
- Resolve client queries as per the SLA’s defined in thecontract
- Develop understanding of process/ product for the team membersto facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with serviceagreements
Wipro Job Eligibility Criteria:
- Any Graduate from any stream
Wipro Job Preferred skill:
- Excellent verbal written communication skills
- Good communication and co-ordination skills
- Strong problem-solving skills with great attention to detail and critical thinking
- Quality oriented highly committed
- Positive attitude with willingness to learn
- Great team player
- Ability to lead and work independently with full ownership
Wipro Limited is an Indian multinational corporation that provides information technology, consulting, and business process services. The Fortune India 500 ranks it the 29th largest Indian company by total revenue. It is also ranked the 9th largest employer in India with over 200,000 employees.
How to Apply for Wipro Recruitment 2022?
Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.
If you face any issues while applying. Do let us know in the comment section.
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